.ticketDesk{--desk-border:#34513f;--desk-muted:#b8cbbd}.ticketDeskHero{border:1px solid var(--desk-border);background:#102018;border-radius:16px;justify-content:space-between;gap:18px;padding:18px 20px;display:flex}.ticketDeskHero p{color:#cee9b2;flex-wrap:wrap;align-items:center;gap:12px;margin:0 0 7px;font-size:12px;display:flex}.ticketDeskHero p span{color:#e9f8dc;background:#28432d;border-radius:7px;padding:5px 9px}.ticketDeskHero h1{letter-spacing:-.025em;overflow-wrap:anywhere;margin:0 0 7px;font-size:clamp(21px,2vw,29px)}.ticketDeskHero small,.ticketDeskDates{color:var(--desk-muted);font-size:11px}.ticketDeskDates{flex-shrink:0;align-content:center;gap:7px;display:grid}.ticketDeskSignals{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:12px 0;display:grid}.ticketDeskSignals>div{border:1px solid var(--desk-border);background:#14231a;border-radius:11px;align-items:center;gap:9px;padding:12px;display:flex}.ticketDeskSignals b{color:#d5edba;font-size:23px}.ticketDeskSignals span{color:var(--desk-muted);font-size:11px}.ticketDeskGrid{grid-template-columns:minmax(0,1.05fr) minmax(0,1fr);align-items:start;gap:16px;display:grid}.ticketDeskColumn{min-width:0}.ticketDesk .ticketOrder{border-radius:13px;padding:16px}.ticketDesk .ticketOrder h2{font-size:18px}.ticketDesk .ticketOrder>header{flex-wrap:wrap;gap:10px;padding-bottom:12px}.ticketDesk .ticketOrder>header small{color:var(--desk-muted);margin-top:7px;font-size:11px;display:block}.ticketOriginalRequest{border:1px solid var(--desk-border);background:#14231a;border-radius:13px;padding:16px}.ticketOriginalRequest h2,.ticketDesk .linkedWorkPanel h2{margin:0 0 8px;font-size:16px}.ticketOriginalRequest p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px}.ticketOriginalRequest small{color:var(--desk-muted);font-size:10px}.ticketDesk .ticketPrimaryActions:empty{display:none}.ticketDesk .ticketWorkHint{margin:10px 0;padding:10px 12px;font-size:11px;line-height:1.55}.ticketDesk .ticketOrders{gap:12px;margin-top:12px}.ticketDesk .linkedWorkPanel{border-radius:13px;margin-top:12px;padding:14px}.ticketDesk .linkedWorkList article{flex-wrap:wrap;gap:9px;padding:11px;display:flex}.ticketDesk .linkedWorkList article>div{flex:180px;min-width:0}.ticketDesk .linkedWorkList p{font-size:10px}.ticketDesk .linkedWorkList strong{font-size:13px}.ticketDesk .linkedWorkList span{font-size:10px}.ticketWorkSection{border:1px solid var(--desk-border);background:#101b15;border-radius:9px;margin:12px 0}.ticketWorkSection>summary{cursor:pointer;box-sizing:border-box;color:#d5edba;min-height:44px;padding:11px 12px;font-size:12px}.ticketWorkSection>p{white-space:pre-wrap;overflow-wrap:anywhere;padding:0 12px;font-size:12px}.ticketDesk .ticketOrderMeta{border-bottom:0;grid-template-columns:repeat(2,minmax(0,1fr))}.ticketDesk .ticketOrderMeta>span{overflow-wrap:anywhere;min-width:0;padding:10px 12px;font-size:11px}.ticketDesk .ticketOrderMeta b{font-size:9px}.ticketTechnicalDetails{gap:9px;padding:0 12px;display:grid}.ticketTechnicalDetails dt{color:var(--desk-muted);font-size:10px}.ticketTechnicalDetails dd{white-space:pre-wrap;overflow-wrap:anywhere;margin:4px 0;font-size:12px}.ticketDesk .ticketStageForm{border:0;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:0;padding:12px}.ticketDesk .ticketStageForm label{min-width:0}.ticketDesk .ticketStageForm input,.ticketDesk .ticketStageForm select{box-sizing:border-box;width:100%;min-width:0;max-width:100%;min-height:44px}.ticketDesk .ticketStageForm button{grid-column:1/-1;min-height:44px}.ticketDesk .ticketResolutionGrid{grid-template-columns:minmax(0,1fr);gap:10px;padding:0}.ticketDesk .resolutionSummary,.ticketDesk .contractualSla{border:0;min-width:0;padding:12px}.ticketDesk .slaTargetList,.ticketDesk .resolutionForm{grid-template-columns:minmax(0,1fr)}.ticketDesk .resolutionForm select{min-width:0;max-width:100%}.ticketDesk button,.ticketDesk summary,.ticketViewButton{min-height:44px}.ticketDesk button:focus-visible,.ticketDesk summary:focus-visible,.ticketViewButton:focus-visible{outline-offset:3px;outline:3px solid #c9ed82}.ticketViewButton{color:#10200e;cursor:pointer;background:#c9ed82;border:1px solid #8cae66;border-radius:9px;align-items:center;gap:20px;margin:8px 0;padding:10px 15px;font-weight:750;display:inline-flex}.ticketDesk .ticketConversation{border-radius:13px;padding:15px}.ticketDesk .ticketConversationHeading{flex-direction:column;align-items:start;gap:9px}.ticketDesk .ticketConversationHeading>button{width:100%}.ticketDesk .ticketConversationModes button{flex:1;min-width:0}.ticketActivity{border:1px solid var(--desk-border);color:#eff7f2;background:#101b15;border-radius:13px;margin-top:12px;padding:15px}.ticketActivity>header{flex-wrap:wrap;justify-content:space-between;gap:9px;display:flex}.ticketActivity h2{margin:3px 0 7px;font-size:18px}.ticketActivity header p{color:#c9ed82;margin:0;font-size:10px}.ticketActivity small{color:var(--desk-muted);font-size:10px}.ticketActivity button{border:1px solid var(--desk-border);color:#eff7f2;cursor:pointer;background:#1b2b21;border-radius:8px;padding:8px 10px;font-size:11px}.ticketActivityFilters{flex-wrap:wrap;gap:6px;margin:13px 0;display:flex}.ticketActivityFilters button[aria-pressed=true]{color:#d5edba;background:#2c432b;border-color:#8cae66}.ticketActivity ol{gap:10px;margin:0;padding:0;list-style:none;display:grid}.ticketActivityEntry{border:1px solid var(--desk-border);border-left:3px solid #739a76;border-radius:9px;min-width:0;padding:12px}.ticketActivityEntry.internal{background:#272219;border-left-color:#d3af67}.ticketActivityEntry h3{margin:8px 0 4px;font-size:12px;line-height:1.5}.ticketActivityEntry p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.6}.ticketActivityMeta{flex-wrap:wrap;justify-content:space-between;gap:6px;display:flex}.ticketActivityMeta span{color:#d3e8bc;font-size:9px}.ticketActivityMeta time{color:var(--desk-muted);font-size:9px}.ticketActivityEntry.internal .ticketActivityMeta span{color:#f5d89f}.ticketActivityAuthor{display:block}.ticketActivity .clientServiceRecord{background:0 0;border:0;margin:0;padding:0}.ticketActivity .clientServiceRecord>strong,.ticketActivity .clientServiceRecord>small{display:none}.ticketActivity .clientServiceHistory{border:0;padding:0}.ticketActivityOlder{width:100%;margin-top:12px}.ticketActivityEntry>button{margin-top:8px}.ticketActivity dl{gap:7px;display:grid}.ticketActivity dt{color:var(--desk-muted);font-size:10px}.ticketActivity dd{overflow-wrap:anywhere;margin:2px 0;font-size:11px}.ticketDeskMobileNav{display:none}@media (max-width:1050px){.ticketDeskGrid{grid-template-columns:minmax(0,1fr)}.ticketDeskMobileNav{gap:7px;margin:12px 0;display:flex}.ticketDeskMobileNav button{border:1px solid var(--desk-border);color:#e9f8dc;background:#1b2b21;border-radius:9px;flex:1;min-width:0;padding:10px;font-size:11px}.ticketDeskMobileNav button[aria-pressed=true]{color:#10200e;background:#c9ed82}.ticketDeskColumn[data-active=false]{display:none}}@media (max-width:600px){.ticketDeskHero{flex-direction:column;gap:10px;padding:13px}.ticketDeskDates{flex-shrink:1;font-size:10px}.ticketDeskSignals{gap:5px}.ticketDeskSignals>div{flex-direction:column;align-items:start;gap:5px;padding:9px 6px}.ticketDeskSignals b{font-size:20px}.ticketDeskSignals span{font-size:10px}.ticketDesk .ticketOrder{padding:12px}.ticketDesk .ticketOrder h2{font-size:16px}.ticketDesk .ticketStageForm,.ticketDesk .ticketOrderMeta{grid-template-columns:minmax(0,1fr)}.ticketActivity,.ticketDesk .ticketConversation{padding:12px}.ticketActivityMeta{flex-direction:column;gap:5px}.ticketDesk .resolutionForm label{min-width:0}.ticketDesk .resolutionForm select{width:100%}}.ticketDesk .ticketConversation{margin:0}.ticketDesk .ticketConversationHeading{flex-direction:row;justify-content:space-between;align-items:center;gap:8px}.ticketDesk .ticketConversationHeading p{display:none}.ticketDesk .ticketConversationHeading h2{font-size:17px}.ticketDesk .ticketConversationHeading>button{flex-shrink:0;width:auto;font-size:10px}.ticketDesk .ticketConversationModes{margin-top:8px}.ticketDesk .ticketConversationAudience{gap:3px;margin:8px 0;padding:8px 10px}.ticketDesk .ticketConversationAudience span{font-size:10px;line-height:1.4}.ticketDesk .ticketCommentForm{gap:7px;margin-top:8px}.ticketDesk .ticketCommentForm textarea{padding:9px;font-size:13px;line-height:1.5}.ticketDesk .ticketCommentForm>footer{flex-direction:row;align-items:center;gap:8px}.ticketDesk .ticketCommentForm>footer small{font-size:10px}.ticketDesk .ticketCommentForm>footer button{width:auto}@media (max-width:400px){.ticketDesk .ticketCommentForm>footer{flex-direction:column;align-items:stretch}.ticketDesk .ticketCommentForm>footer button{width:100%}.ticketDesk .ticketConversationHeading h2{font-size:16px}}.ticketDesk .ticketOrder>button,.ticketDesk .linkedWorkList button{color:#d7e9c6;cursor:pointer;background:#21372a;border:1px solid #52694c;border-radius:8px;padding:9px 12px;font-size:11px}.ticketDesk .resolutionSummary h3,.ticketDesk .contractualSla h3{font-size:16px}
.clientManagerResult.ticketConversation{color:#eff7f2;background:#101b15;border:1px solid #34513f;border-radius:18px;padding:20px}.ticketConversation [hidden]{display:none!important}.ticketConversationHeading{justify-content:space-between;align-items:center;gap:14px;display:flex}.ticketConversationHeading p{color:#b8d8be;text-transform:uppercase;letter-spacing:.13em;margin:0 0 5px;font-size:10px}.ticketConversationHeading h2{letter-spacing:-.035em;margin:0;font-size:clamp(20px,2.1vw,26px)}.ticketConversation button,.ticketConversation summary{cursor:pointer;min-height:44px}.ticketConversation button{color:#eff7f2;background:#1b2b21;border:1px solid #34513f;border-radius:9px;padding:9px 12px;font-size:12px}.ticketConversation button:disabled{opacity:.55;cursor:default}.ticketConversation :focus-visible{outline-offset:3px;outline:3px solid #c9ed82}.ticketConversationModes{gap:7px;margin-top:18px;display:flex}.ticketConversationModes button{justify-content:center;align-items:center;gap:10px;min-width:150px;display:flex}.ticketConversationModes button[aria-pressed=true]{color:#c9ed82;background:#263e2a;border-color:#8cae66}.ticketConversationModes span{font-size:11px}.ticketConversationAudience{background:#192c1c;border-left:3px solid #88b97a;border-radius:0 8px 8px 0;gap:4px;margin:12px 0;padding:11px 13px;display:grid}.ticketConversationAudience strong{color:#ceefbc;font-size:12px}.ticketConversationAudience span{color:#b8cbbd;font-size:12px}.ticketConversationAudience.internal{background:#2c2519;border-left-color:#e7be70}.ticketConversationAudience.internal strong{color:#f5d89f}.ticketCommentForm{gap:9px;margin-top:12px;display:grid}.ticketCommentForm>label{font-size:12px;font-weight:600}.ticketCommentForm textarea{box-sizing:border-box;width:100%;min-width:0;font:inherit;color:#eff7f2;resize:vertical;background:#0c140f;border:1px solid #476450;border-radius:10px;padding:12px;font-size:14px}.ticketCommentForm>footer{justify-content:space-between;align-items:center;gap:16px;display:flex}.ticketCommentForm>footer small{color:#b8cbbd;max-width:75ch;font-size:11px}.ticketConversation .facilityToolbarPrimary{color:#10200e;background:#c9ed82;border-color:#c9ed82;flex-shrink:0;font-weight:750}.ticketConversation .ticketCommentAttachments{margin-top:0}.ticketCommentAttachments summary{color:#c4d9c7;align-items:center;font-size:12px;display:flex}.ticketCommentAttachments summary:before{content:"+";margin-right:7px}.ticketCommentAttachments[open] summary:before{content:"−"}.ticketCommentError,.ticketCommentSuccess{overflow-wrap:anywhere;border-radius:8px;margin:0;padding:10px 12px;font-size:12px}.ticketCommentError{color:#ffd0cf;background:#391d21}.ticketCommentSuccess{color:#d2efc3;background:#203b24}.ticketConversationThread{border-top:1px solid #34513f;margin-top:20px;padding-top:12px}.ticketConversationThread>h3{margin:0 0 10px;font-size:13px}.ticketConversation .clientServiceHistory{max-height:420px;padding:3px;overflow:auto}.ticketConversation .clientServiceRecord{background:#15261b}.ticketConversation .clientServiceRecord-context{background:#102018}.ticketConversation .clientServiceRecord p,.ticketInternalNote p{white-space:pre-wrap;overflow-wrap:anywhere}.ticketInternalNote{background:#272217;border:1px solid #615237;border-radius:9px;margin-top:8px;padding:12px}.ticketInternalNote strong,.ticketInternalNote small{display:block}.ticketInternalNote strong{color:#f2d498;font-size:12px}.ticketInternalNote small{color:#c9c1af;margin-top:3px;font-size:10px}.ticketInternalNote p{margin-bottom:0;font-size:13px}@media (max-width:650px){.clientManagerResult.ticketConversation{padding:13px}.ticketConversationHeading{flex-direction:column;align-items:start;gap:8px}.ticketConversationHeading>button{width:100%}.ticketConversationModes{grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.ticketConversationModes button{min-width:0;padding:8px 5px;font-size:11px}.ticketCommentForm>footer{flex-direction:column;align-items:stretch;gap:10px}.ticketCommentForm>footer button{width:100%}}
.ticketDataEditor{color:#edf5ef;min-width:0;max-width:950px;margin:0 auto}.ticketDataEditor *{box-sizing:border-box}.ticketDataProgress{background:#282416;border:1px solid #645532;border-radius:13px;align-items:center;gap:12px;margin:0 0 18px;padding:13px 16px;display:flex}.ticketDataProgress>span{color:#f0d18a;border:1px solid;border-radius:50%;flex-shrink:0;place-items:center;width:26px;height:26px;font-weight:700;display:grid}.ticketDataProgress.complete{background:#142b1c;border-color:#3c6847}.ticketDataProgress.complete>span{color:#b4e5bd}.ticketDataProgress strong{font-size:13px;font-weight:600}.ticketDataProgress p{color:#cbd6cc;margin:5px 0 0;font-size:11px;line-height:1.5}.ticketDataEditor fieldset{border:0;min-width:0;margin:0;padding:0}.ticketDataGrid{grid-template-columns:repeat(2,minmax(0,1fr));gap:15px 18px;min-width:0;display:grid}.ticketDataEditor .ticketDataGrid label{color:#d5e1d8;flex-direction:column;gap:7px;min-width:0;font-size:12px;font-weight:550;display:flex}.ticketDataGrid label>span{color:#afc2b8;font-size:10px;font-weight:400}.ticketDataWide{grid-column:1/-1}.ticketDataEditor input,.ticketDataEditor select,.ticketDataEditor textarea{color:#f0f7f2;width:100%;min-width:0;min-height:46px;font:inherit;background:#0c1811;border:1px solid #435c4c;border-radius:10px;padding:11px 12px;font-size:13px;display:block}.ticketDataEditor textarea{resize:vertical}.ticketDataEditor :focus-visible{outline-offset:2px;outline:3px solid #c9ed82}.ticketDataEditor input[type=hidden]{display:none}.ticketDataEditor [readonly]{color:#bcd0c2;background:#17221b}.ticketDataEditor select:disabled{opacity:.6}.ticketDataEditor .ticketDataDisclosure{background:#122018;border:1px solid #354e3f;border-radius:12px;margin-top:16px;overflow:clip}.ticketDataDisclosure>summary{cursor:pointer;justify-content:space-between;align-items:center;gap:10px;min-height:64px;padding:14px 16px;list-style:none;display:flex}.ticketDataDisclosure>summary::-webkit-details-marker{display:none}.ticketDataDisclosure summary strong{font-size:12px;font-weight:600;display:block}.ticketDataDisclosure summary small{color:#b6cabe;margin-top:5px;font-size:10px;line-height:1.5;display:block}.ticketDataDisclosure>summary>span:last-child{color:#c9ed82;font-size:22px}.ticketDataDisclosure[open]>summary>span:last-child{transform:rotate(45deg)}.ticketDataDisclosure>.ticketDataGrid{border-top:1px solid #354e3f;padding:16px}.ticketDataLocation>span,.ticketDataOriginal>span{color:#afc2b8;margin-bottom:6px;font-size:10px;display:block}.ticketDataLocation strong{font-size:12px;font-weight:500}.ticketDataOriginal p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0 0 8px;font-size:13px;line-height:1.6}.ticketDataOriginal small{color:#afc2b8;font-size:10px}.ticketDataNotice{color:#f2d49c;padding:10px;font-size:12px;line-height:1.6}.ticketDataNotice a{color:#c9ed82}.ticketDataEditor .ticketDataSaveBar{z-index:2;background:#101c15;border-top:1px solid #42634c;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:15px;margin-top:20px;padding:15px 0 6px;display:flex;position:sticky;bottom:0;box-shadow:0 -10px 24px #101c15}.ticketDataSaveBar>div{min-width:0}.ticketDataSaveBar strong{font-size:12px;font-weight:600;display:block}.ticketDataSaveBar small{color:#afc2b8;margin-top:5px;font-size:10px;display:block}.ticketDataEditor .ticketDataSaveBar button{color:#14200b;min-width:185px;min-height:50px;font:inherit;cursor:pointer;background:#c9ed82;border:1px solid #d0ef9b;border-radius:12px;justify-content:center;align-items:center;gap:8px;padding:12px 20px;font-size:14px;font-weight:700;display:flex;box-shadow:0 4px 18px #c9ed821c}.ticketDataEditor .ticketDataSaveBar button:hover:not(:disabled){background:#def7ad}.ticketDataEditor .ticketDataSaveBar button:disabled{opacity:.55;cursor:default;box-shadow:none}@media (max-width:650px){.ticketDataGrid{grid-template-columns:1fr;gap:14px}.ticketDataWide{grid-column:auto}.ticketDataEditor .ticketDataSaveBar{flex-direction:column;align-items:stretch;gap:10px;padding:12px 0 3px}.ticketDataSaveBar>div{flex-wrap:wrap;align-items:center;gap:5px 8px;display:flex}.ticketDataSaveBar small{margin:0}.ticketDataEditor .ticketDataSaveBar button{width:100%;min-width:0}.ticketDataProgress{padding:12px}}.ticketDataSaveError{color:#ffc0bc;overflow-wrap:anywhere;flex:0 0 100%;margin:0;font-size:12px}